Barclays - Online Banking Blues and Fraud Detection
Following on from last weekend's failed online banking attempt, I managed to slip away from the laugh factory and call in at a Barclays branch today. They're pretty busy places and it was a bit of a novelty (very unNorthumbrian) having to queue to see the personal banker.
Apparently, unbeknown to me, my current account has been associated with different correspondence and residential addresses for the past decade or so. Although correspondence (e.g. statements) was getting through to me the bank wasn't actually sure I was residing at the address in question. I'll not dwell too much on that thought because I've received plastic cards, PINs and all sorts through my correspondence door over the last decade.
That's what caused all the confusion when I tried to register for that new fangled online banking doo dah. Anyway, the nice lady in branch sorted me out and everything should be squared away by the end of the week.
That would have been my only dealing with Barclays today had I not placed a sizable order on Amazon. I've been complaining about the slowness and unreliability of my (steam powered) Acer Travelmate circa 2003 for a couple of years now and today I finally purchased a replacement. A rather nice and expensive replacement too, which I'll no doubt write more about when it arrives.
No more than fifteen minutes after my purchase I had a reassuring telephone call from the Barclays fraud prevention people just to confirm that it was really me who initiated the transaction. It's good to know that they've got their finger on the pulse and investigate unusual transactions immediately.
That's quite enough waffle for today.
Apparently, unbeknown to me, my current account has been associated with different correspondence and residential addresses for the past decade or so. Although correspondence (e.g. statements) was getting through to me the bank wasn't actually sure I was residing at the address in question. I'll not dwell too much on that thought because I've received plastic cards, PINs and all sorts through my correspondence door over the last decade.
That's what caused all the confusion when I tried to register for that new fangled online banking doo dah. Anyway, the nice lady in branch sorted me out and everything should be squared away by the end of the week.
That would have been my only dealing with Barclays today had I not placed a sizable order on Amazon. I've been complaining about the slowness and unreliability of my (steam powered) Acer Travelmate circa 2003 for a couple of years now and today I finally purchased a replacement. A rather nice and expensive replacement too, which I'll no doubt write more about when it arrives.
No more than fifteen minutes after my purchase I had a reassuring telephone call from the Barclays fraud prevention people just to confirm that it was really me who initiated the transaction. It's good to know that they've got their finger on the pulse and investigate unusual transactions immediately.
That's quite enough waffle for today.
0 comments:
Post a Comment